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Our Services

Shipping & Returns

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Shipping Information

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U.S. Orders:
We offer FREE SHIPPING on all domestic (U.S.) orders.
Orders typically arrive within 5–7 business days, depending on your location.

International Orders:
We currently ship worldwide! International orders are charged a flat shipping rate of $14.99.


Delivery times vary by country, but most orders arrive within 10–21 business days.

All items are made to order, which means production starts once your order is placed. You’ll receive tracking info via email as soon as your order ships.

 

 

To Report an Issue

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Email us at: kourtney@theknewera.com
Include:

  • Your order number

  • A photo of the issue

  • A short description of the problem

 

 

 

  • Youtube
  • Spotify

Return & Exchange Policy

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Since each item is made just for you, we do not accept returns or exchanges due to:

  • Sizing issues

  • Buyer’s remorse

  • Style or color changes

BUT, if your item arrives misprinted, damaged, or defective, please contact us within 7 days of receiving your order, and we’ll replace it at no cost to you.

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Digital Products

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All digital items (eBooks, downloads) are non-refundable, as they are delivered instantly after purchase.

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Thank You

We appreciate your support of The KNEW Era.

Every item is packed with purpose and created to empower your next era.

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